The phone system consists of the phones and infrastructure necessary to maintain contact between different users. Whether making calls within the office or across the world, there are many factors that go into a properly performing phone system. Phone systems typically transport data on copper/fiber structured cable infrastructure. However, this infrastructure varies depending on the age of the system and the desired level of performance.

Older phone systems will typically use category 3 and up to category 5e copper cabling. At one time, this method of data transportation was state of the art, but it now provides limitations on high speed and high volume networks. Systems that utilize this method of transportation also require a separate system for internet connectivity. This doubles cabling costs and requires more space for cabling and mainframe equipment.

The solution to this problem is VoIP (Voice over Internet Protocol). This system uses internet connectivity to transport data whether voice or information from the web. This requires only one connection for computer and phone. This cuts cabling costs in half and requires far less mainframe equipment, such as VoIP gateway and server. The use of internet as a medium for transferring voice data allows more flexibility with features as well. VoIP phones can be tethered to mobile devices, which means calls to the office phone can be taken on a cell phone at the user’s choosing. Users can set up caller ID incoming and outgoing however they like. It does not stop there. For more features and services, contact a VoIP equipment provider, such as Shoretel.